Customer service

On this page, you will find answers to the most frequently asked questions. Do you have another question, or do you need more information? Please feel free to contact us!

General questions

• What is refurbished?

  A refurbished laptop is a laptop that has been used before, but unlike a used laptop, has been fully checked and inspected for any defects.

  All laptops that come in to dsl-tech.nl are thoroughly checked by our specialists. They check if there is a fault somewhere in the device and if there are any parts that might cause problems in the future.

  Thanks to this extensive check you can be sure that you buy a top quality laptop at dsl-tech.nl.

  With a second hand laptop you often do not get a warranty if you buy it from a previous owner. There is then a risk that the laptop will break down after only a few days.

  That's why you better choose a refurbished laptop from dsl-tech.nl. You always get a one year warranty on your purchase, so you can get started with peace of mind!

  Optional you can purchase an extra year warranty for the additional cost of only €39.99

• Is refurbished the same as used?

  No, with used laptops, the product is usually not thoroughly inspected or cleaned. Moreover, the seller does not offer a warranty on the quality. You have to check the laptop yourself and hope there are no problems.

  At dsl-tech.nl, it's different. All our laptops have been extensively checked, cleaned and tested. We make sure they will last for years to come and fully guarantee the quality. This way you can be sure you are making a good purchase!

• What does the 1-year warranty entail?

  All of our products are extensively tested before they are delivered to you. Therefore, we offer a 12-month written warranty as standard.

  For batteries and adapters there is a warranty period of up to 3 months. We guarantee at least a standby time of 1 hour for the battery, but wire breakage for adapters is not covered by the warranty. This is because batteries are consumables and wear out over time.

  Damage due to, for example, shipping costs for repairs, software installation costs, data recovery, data loss, water damage, drop damage, or other forms of self-inflicted damage and normal wear and tear is obviously not covered by the warranty.

  If investigation reveals that a defect or problem is caused by a virus, pirated software, or improper installation, warranty is also excluded.

  Do you have a problem with your computer or laptop after the warranty period? Then always contact us. We will gladly look for a suitable solution together!

• How do you get the laptops and computer systems?

  Our computers and laptops are mostly business used (leased) laptops. Companies use these laptops for several years and then replace them. We buy these in large lots and refurbish them thoroughly so they function like new again.

  The quality of business laptops often does not compare to standard consumer laptops. Business laptops have an average new value of around 1,300 euros, while consumer laptops can often be bought for as little as 300 euros. This makes business laptops more durable and powerful, even if they are refurbished.

  We also purchase used computers and laptops from individuals. Older models are recycled, but laptops and computers that still perform well we refurbish and offer at competitive prices. This way we provide quality and affordable devices, with attention to sustainability!

• How is the condition of a laptop or computer system determined?

  With each product, we clearly indicate its condition, both in terms of appearance and battery condition. So you know exactly what to expect.

  State of appearance

  • Like new: May have an occasional light use mark on housing, but mostly looks like new.
  • Neat Condition: Has light signs of use, such as superficial scratches or small spots on the case.
  • Used condition: Obvious signs of use, scratches or spots on the case and/or keyboard.
  • Heavily used condition: heavy signs of use, deep scratches on the case, obvious wear on the keyboard and in some cases small spots on the screen.

  State of the battery

  • Like new: At least 85% of the original capacity.
  • Poor condition: Anything below 75% of original capacity.

  Important to know

  • Screens are always free of scratches or signs of use unless otherwise noted.
  • All batteries have a minimum standby time of 1 hour. We offer a warranty on this.
  • Would you prefer a new battery? You can often purchase a new battery for a small additional cost.

  That way we make sure you know exactly what you're buying and don't get any unexpected surprises!

• What is the keyboard layout of the laptops?

  All our laptops come standard with a QWERTY keyboard layout, unless otherwise stated. This is the standard keyboard layout in the Netherlands.

  In order to offer you the best deal, we import many laptops from all over Europe. This way we can buy high quality laptops competitively and still keep the prices low.

  Do you want a laptop with a different keyboard layout? In most cases we can arrange that for you free of charge. Just let us know when you order!

Ordering and shipping

• What is the delivery time?

  If you order on weekdays before 12:00 noon, your product will be shipped the same day. You will receive a Track & Trace code by e-mail so you can track your order. In many cases you will receive your package the next day!

• How can I pay?

  In our webshop you can pay with iDeal, Bancontact a bank transfer and other payment methods. Do you order for 100 euros or more? Then you can also choose to pay in 3 installments via in3. So make your purchase as flexible as you want!

• Can I pay in 3 parts?

  Do you prefer not to pay for your purchase all at once? Then choose in3: the only spread payment method with 0% interest. You pay the purchase amount in three installments with no extra costs. This way you can buy your favorite product while staying within your budget. The minimum order amount is €100 and the maximum order amount is €3,000.

  Before the payment is approved, in3 performs a super fast data check. Is your request unexpectedly not approved? Then you can contact in3 or choose another payment method. Want to know more about in3? Visit www.payin3.nl.

• What are the shipping costs?

  For orders under 300 euros, we charge 6.90 euros shipping costs. Your product will be carefully packaged and shipped insured via PostNL or DHL so that it arrives safely to you.

• What if my order is damaged?

  We ship all our orders insured via PostNL or DHL. Does something still get damaged? Please take pictures of the box and the damaged items. Then contact our customer service as soon as possible so we can help you quickly!

• How do I return something?

  Are you still not satisfied with your purchase? Then you can return the product within 14 days. Don't have the original box anymore? No problem! You can arrange a suitable box yourself.

  Always make sure the product is packed well, so it does not incur extra damage during transport!

  Remember to also return the charger and fill the box with padding material!

  Right of withdrawal - Warranty application
• Where can I find the status of my order?

  You can check the status of your order in the email you receive from us. Additionally, you can log in with your account and find the status in your order summary.

  Can't find the status there? Then use the contact form. Choose “Question about order” and enter your order number. We are happy to help you!